INCIDENT
REPORT
Patient's
family initially contracted:
Jewish
Family and Children's Services
of
Greater Philadelphia
2100
Arch Street, 5th Floor
Philadelphia,
PA 19103
Phone:
(215) 496-9700
Fax:
(215) 496-6622
info@jfcsphilly.org
SBilker@jfcsphilly.org
LBorowski@jfcsphilly.org
lenoreb@ifcsphilly.org
http://www.jfcsphilly.org/services/senior-services/
Lenore A. Borowski
JFCS - Senior Horizons
"Geriatric Care
Manager"
“With more
and more families dispersed geographically, adult children who live far
away from their elderly parents face ongoing worry about their health and
safety,” said Lenore Borowski, a care manager for Senior Horizons, a geriatric
care management program of Jewish Family and Children's Service of Greater
Philadelphia.
"In addition,
out-of-town family members concerned about an older Philadelphia-area relative
can call Senior Horizons to arrange needed services for their loved one
and work with a Senior Horizons care manager to monitor the situation.
We let you know what's happening so you can rest assured that the person
you care about is being well-cared for."
The
following senior citizen nightmare is directly tied to JFCS - Senior
Horizon's - Lenore Borowski, Care Manager and Susan Goldfinger Bilker,
Senior Horizon's Program Manager, who bilked patient's family $80.00 per
hour - totaling hundreds of dollars in private pay costs to repeatedly
report: "Everything is ok." and "Nothing is going on."
Yet
it was also JFCS' Lenore Borowski and Susan Goldfinger Bilker who both
"highly
recommended" Silver Lining Home Health Care Inc. (Jonathan Golluber's)
criminal
Home Home Health Aides (HHA). Unethical sales
referral kickbacks going on here? You bet!
November, 2003
- Begin Silver Lining Home Health Care Service for 79 year old, frail,
geriatric, widowed, female patient residing in suburban Philadelphia area
(on the "Main Line").
The First Aide
- Melanie Cooper, 24 hours per week. (3 days per week, 8 hours a day) Within
a month's time frame, Melanie Cooper, induced a hostile political debate
with the geriatric patient about "United States verses Jamaica" insisting
"Jamaica is 'superior' to the United States". Patient was forced
to terminate Ms. Cooper's services due to the conflict. Patient immediately
alerted family members.
The Second Aide
- Suzette Morris, 24 hours per week. (3 days per week, 8 hours a day) Suzette
Morris pilfered petty cash that patient provided, by making trips to various
stores, then refused to provide patient with receipts to justify the purchases.
Ms. Morris also (without authorization) ran up long distance telephone
charges totaling $311.34 in international calls, plus taxes and
associated fees (taxes and fees not shown) to her home island
nation of Trinidad. All of this occurring while Ms. Morris was supposed
to be "working" !
In addition, Suzette
Morris was provided a key to the patient's home that was never returned
to patient. In lieu of the fact that crimes were committed by Ms.
Morris, it became absolutely necessary to have the tumblers in the locks
changed. When the locksmith bill was submitted to Silver Lining for reimbursement,
Silver Lining Vice President, Jonathan Golluber, refused to pay the bill
(shown below) stating: "There's no proof that Suzette Morris ever had
a key to your Mother's home, so I simply can't see why we should be responsible
for this expense, you of course understand."
The Third Aide -
Renerra Falana, 30 hours per week (5 days per week, 6 hours a day)
(Note:
See Falana's signature, bottom of locksmith bill.) Ms. Falana
after approximately 6 weeks on the assignment, complained incessantly about
the patient on week of April 26, 2004 (to patient's son via phone) emphatically
stating:
"I'm gonna be out of here in a couple months!"
Late March, 2004
through May 4, 2004 billing statements from Silver Lining involving Ms.
Falana's services indicate that Silver Lining increased Ms. Falana's weekly
work schedule by 5 hours per week without authorization by patient's
family; for a total of 35 hours per week instead of the 30
hours per week that was originally agreed to in conversation with
Silver Lining Placement Coordinator, Dorothy Winokur. A May 4,
2004 telephone call by family members to Dorothy Winokur about "the nature
of the billing statements" resulted in Ms. Winokur's total denial of
all responsibility for the unauthorized hourly increase. Ms. Winokur
literally stumbled over her words in an attempt to blame anyone and
everyone (else) involved (other than Silver Lining) for the unauthorized
increase of 5 hours weekly. This 5 hours increase over the period of Ms.
Falana's service (approximately 6 weeks) has resulted in hundreds of dollars
of additional and unnecessary patient care costs. The patient's family
believes wholeheartedly, that Silver Lining Home Health Care Inc., deliberately
(fraudulently) increased Ms. Falana's hours without the patient's
family members' authorization, in order to illicitly recover the losses
associated with Ms. Morris' international telephone calls to Trinidad,
previously made on the patient's home telephone.
To date, (May
5, 2004) Silver Lining Home Health Care Inc., has reimbursed patient only
a partial payment of ($243.65) for Suzette Morris' abuse of the
patient's home telephone service. Another $67.69 in additional
international long distance to Trinidad, which was recently billed by ATT,
has yet to be recovered. The locksmith charges of $218.79 are also
outstanding; in addition to the hundreds of dollars in unauthorized
service hours for Ms. Falana.
(5 hours per week, for 6 weeks, totaling approximately 30 hours, in the
amount of $320.25 )
CONCLUSION
SILVER LINING
HOME HEALTH CARE TOTALLY SUCKS AND RIPS OFF CLIENTS!
SILVER LINING
HOME HEALTH CARE INC. AND THEIR EMPLOYEES ARE COMPLETELY UNPROFESSIONAL,
DISHONEST AND UNETHICAL (even criminal by their actions).
As evidenced by
this incredible (truly shocking) series of events:
SILVER LINING
AND THEIR STAFF MEMBERS CANNOT BE TRUSTED TO PROVIDE ETHICAL CARE FOR YOUR
ELDERLY PARENT OR PATIENT!
July, 2004 UPDATE
It was only after
a complaint was filed against Silver Lining Home Health Care with the Pennsylvania
Attorney General's Home Health Care Unit, http://www.attorneygeneral.gov/seniors.aspx?id=395
did the patient finally receive the remainder owed by Silver Lining for
Ms. Morris' international calls to Trinidad, the reinbursement for the
locksmith's bill and Silver Lining's overcharges for the final aide, Renerra
Falana.
November,
2004 UPDATE:
Joanne Vidia
Bango - Marshall - Upper Darby, PA
http://www.facebook.com/people/Joanne-Bango-Marshall/100000112612096
After patient
terminated services with Silver Lining Home Health Care, one or more of
the Silver Lining Aides conspired with Joanne Bango, of Upper Darby, PA
who posed as a "Maid". Patient was approached at home during May
of 2004 by Joanne Bango claiming association with Silver Lining. Due to
patient's old age dementia, the patient (not remembering) allowed Ms. Bango
access to the home for "cleaning". Joanne Bango and her accomplices
were able to defraud the patient (an 80 year old woman) to write checks
to Joanne Bango for "cleaning services" totaling $1500.00 between May 2004
and October 2004. In addition, while Ms. Bango ran the vacuum cleaner
upstairs, her "uncle" was entering the patient's home via the front door,
on the first floor and stealing cash and merchandise. On arrival
in November 2004 by patient's out of state relative, it was discovered
that the patient's home was filthy top to bottom, toilets were clogged
and patient was in great distress. The Lower Merion Police Detectives
Unit was contacted and a criminal complaint was filed against Joanne Bango
for the theft of $7000.00 in cash withdrawls and cashed checks that were
in the patient's home over the 6 month period, a stolen Hewlett Packard
Laser printer, a stolen APC battery backup, numerous cleaning supplies
and food stolen totaling over $200.00, plus the $1500.00 in fees paid to
Ms. Bango in her "conspiracy to defraud". Detective Kerr of the Lower
Merion Police, was unable to successfully charge Joanne Bango due to how
Joanne stole the cash and merchandise in small increments, over the six
month time period.
March 22, 2006
Update:
Silver Lining's owner
Jonathan Golluber and his attorneys attacked free speech by contacting
one of this website's hosts:
Lycos Inc.
400-2 Totten
Pond Road
Waltham, MA 02451
nic-tech@lycos-inc.com
RE: http://members.lycos.nl/silverliningsucks/
Golluber's
"phyrric" victory resulted in a temporary interruption of this site's
service - which has easily been corrected.
Webmaster's note
to Golluber: This
site is never coming down.
Jonathan Golluber
